Reference

How we protect what you share with sultan bet

Q: Can I download a copy of all my personal data?

Yes. Email support@sultanbet.click with your account email and request a data download. We'll send you a file with your account details, transaction history, and any preferences you've saved, usually within 48 hours.

Every time you deposit via DANA, OVO, GoPay or QRIS, or log into your account from Yogyakarta or anywhere in Indonesia, we keep your information encrypted and separate…

Encrypted account accessPayment data separationYour withdrawal requests

Explore the Lobby Read FAQ

What information we collect and why

sultan bet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at sultan bet, we ask for your name, phone number, email and payment details to verify your identity and process your deposits and withdrawals. We also collect browser information when you visit — things like your device type, IP address, and

1
which pages you view in the lobby. This lets us keep your account secure, prevent fraud, and help you recover access if you're locked out. We never sell your information to marketing companies. Where local law permits, we may share account data with payment processors (like
2
DANA and OVO) only to complete your transactions or comply with local financial rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact us about your privacy rights

Team online

Privacy requests

Email our data team at [email protected] with your account email. We respond within 48 hours to requests to see, download, or delete your personal data.

Live chat support

Open the chat bubble in the lobby — available 07:00–23:00 WIB daily. Ask our team to update your contact details, manage cookies, or report privacy concerns.

Account settings

Go to Settings > Privacy in your account dashboard. Update your email, phone, and communication preferences, or request that we stop collecting optional analytics data.

HOW WE SAFEGUARD

Data security, cookies and account control

Encryption in transit

All traffic between your device and our servers uses TLS 1.2 encryption. Deposits via DANA, OVO, GoPay or QRIS are processed through encrypted channels. Your password is hashed and never stored in plain text.

Cookie usage

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track which games you explore to help us improve the platform. Reject non-essential cookies in Settings > Privacy.

Data retention

We keep your account data while your account is active. After you close your account, we retain transaction records for 7 years as required by local financial law, then delete personal details.

Third-party access

Payment processors, identity-verification vendors and legal authorities (where local law permits) may access limited data. We never share your full account details with game studios or advertising networks.

Account recovery

If you forget your password, we verify your identity via email or phone number on file. Two-factor authentication is available in account settings to add an extra security layer.

Your control

Request a copy of your data, update contact details, or ask us to erase your account anytime via Settings or [email protected]. Deletion requests are processed within 10 business days.

Privacy policy FAQs

Yes. Go to Settings > Account Details in the lobby and update your email or phone. We'll send a verification link to confirm the change. For security, you must re-verify your identity if you change your primary contact method used for withdrawals.

Personal details like your name and email are deleted within 10 business days. Transaction history and payment records are kept for 7 years to comply with local financial regulations. After that, they're permanently removed.

No. Game studios see only that a bet was placed and its outcome — they never see your name, email, phone, or payment method. All data stays within our platform unless local law requires us to share it with authorities.

Open Settings > Communication Preferences in your account and uncheck promotional emails. Every marketing email also includes an unsubscribe link at the bottom. Changes take effect immediately and we stop sending within 24 hours.

We receive only a transaction ID and confirmation that your payment succeeded. We never store your full payment details. Payment processors (DANA, OVO, etc.) handle that information under their own privacy rules.

Yes. Email [email protected] with your account email and request a data download. We'll send you a file with your account details, transaction history, and any preferences you've saved, usually within 48 hours.

Contact our support team immediately via live chat (07:00–23:00 WIB) or email [email protected]. We'll review your login history, reset your password, and help you secure your account. Enable two-factor authentication in settings to prevent unauthorised access.

How we protect what you share with sultan bet

Contact us about your privacy rights

Privacy requests

Live chat support

Account settings

Data security, cookies and account control

Encryption in transit

Cookie usage

Data retention

Third-party access

Account recovery

Your control

Privacy policy FAQs

01 Can I change my email or phone number after I open my account?

02 What happens to my data if I close my account?

03 Does sultan bet share my information with game studios like Pragmatic Play or Microgaming?

04 How do I opt out of marketing emails?

05 Is my DANA, OVO, GoPay or QRIS data visible to sultan bet after my deposit clears?

06 Can I download a copy of all my personal data?

07 What if I notice suspicious activity on my account?

Related Pages